I’m Trina Smith, a trademark and business lawyer in Raleigh, North Carolina.  As a first-generational entrepreneur, I remember exactly what it was like when I launched my first business.  I often wondered if I had the right terms in my disclaimers or did I comply with the FTC guidelines in curating my product descriptions.  I thought that I had cover all of my bases until I was hit with my first unexpected payment dispute.

Although I was upset at the fact that someone could tell a bunch of lies to their credit company in order to get their money back for a product they claimed to love in their social media post, I felt vindicated once I got the email that the dispute was ruled in my favor.

It was at that point, I decided to go back through all of my policies and contracts to ensure that something like this would never ever happen to me again.  And right now, I have a 99.9% rate on the few chargeback disputes that I’ve been a party to!